Privacy Policy

This privacy policy will explain how our Ductec Ltd uses the personal data we collect from you when you use our website or have direct contact with us.

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What are your data protection rights?

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

• How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

• Personal identification information, Name, email address, phone number, etc.

How do we collect your data?

You directly provide Our Company with most of the data we collect. This data is collected and processed when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser's cookies.

• Direct e mails and requests for information

• Telephone calls and enquiries.

Our Company may also receive your data indirectly from the following sources:

• Social Media such as Twitter and Linkedin.

• Recommendations from other parties

How will we use your data?

Our Company collects your data so that we can:

• Process your orders, manage your account.

• Email you with special offers on other products and services we think you might like.

• To provide design solutions, drawings, installation information and health and safety documentation.

If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data in our database located on a separate server serviced by 6B.

There are strict protocols in place and users are designated passwords to ensure data is only accessed by employees of the company.

Our Company will keep your In line with data protection principles, we only keep your data for as long as we need it for, which will be at least for the duration of your business involvement with us.

Once this time period has expired, we will delete your data by removing all personal information from our database and E mail’s.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

If you no longer wish to be contacted for marketing purposes, please inform Joanne Munns

In writing at Ductec Ltd, Moorfield Mills, William Royd Lane, Chapel Lane, Heckmondwike, West Yorkshire, WF16 9JU. Or by E mail at joanne@ductec.co.uk.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

• The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

• The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions.

• The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

• The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.

• The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• If you make a request, we have one month to respond to you.

For more information copy and paste the link into your web browser https://ico.org.uk/your-data-matters

If you would like to exercise any of these rights, please contact us by the following methods: -Email: joanne@ductec.co.uk

Call us at: 01924 478550

Or write to us: Ductec Ltd, Moorfield Mills, William Royd Lane, Chapel Lane, Heckmondwike, West Yorkshire, WF16 9JU

• Privacy policies of other websites

• The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

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• Changes to our privacy policy

• Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1^st August 2021.

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• How to contact us

• If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

• By Email: joanne@ductec.co.uk

• Call us at: 01924 478550Or write to us: Ductec Ltd, Moorfield Mills, William Royd Lane, Chapel Lane, Heckmondwike, West Yorkshire, WF16 9JU
  
  How to contact the appropriate authority

• Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.For more information about making a complaint please copy and paste the following link into your web browser https://ico.org.uk/make-a-complaint/

• E Mail: icocasework@ico.org.uk

  In writing to:

  Information Commissioner's Office
  Wycliffe House
  Water Lane
  Wilmslow
  Cheshire
  SK9 5AF

  Telephone: 0303 123 1113